Apprenticeship Standards we offer

Business Administrators bring a diverse set of knowledge, skills, and behaviors that are valuable across multiple sectors, from small businesses to large corporations and charitable organizations. Their work often involves both independent tasks teamwork, aimed at developing, implementing, maintaining, and improving administrative services. As they navigate these responsibilities, Business Administrators gain vital skills that set the stage for future management opportunities. This dynamic field is rich with possibilities growth and advancement in any organisational setting.

Customer service practitioners play a vital role in ensuring that high-quality products and services are delivered to customers. Your primary responsibility is to provide exceptional service, whether it's from the workplace, through digital channels, or by engaging with customers in their own communities. By prioritising customer satisfaction and addressing their needs effectively, you contribute to the overall success of your organisation.

FUNDING AVAILABLE
COURSE DELIVERY - IN THE WORKPLACE
COURSE DURATION - 13 MONTHS

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems.

Administration Assistant Foundation Apprenticeship Level 2

FUNDING AVAILABLE
COURSE DELIVERY - IN THE WORKPLACE
COURSE DURATION - 8 MONTHS

The broad purpose of the occupation is to carry out routine administration tasks that support operations. The work is carried out under supervision following set procedures for tasks. An assistant administrator is an integral part of the team and organisation responsible for supporting the efficient organisational functions and operations. The assistant administrator is responsible for assisting colleagues with routine duties. These can vary depending on the team structure and size of business. They use digital systems and tools to collate, extract and enter data. An assistant administrator's work can include tasks such as routine data entry and providing support to team members to help ensure that daily activities are carried out within agreed timescales and quality expectations. They may also work, under supervision, more widely in the organisation to meet organisational priorities. They represent the organisation when dealing with internal and or external stakeholders.

Retailers play a crucial role in enhancing the shopping experience for customers by providing assistance and guidance throughout the purchasing process. They must possess a solid understanding of the products and services offered, as well as the various shopping methods available, including in-store and online options. A strong focus on delivering exceptional customer service is essential, with the goal of consistently exceeding customer expectations. Additionally, retailers should be proficient in payment processing, ensuring a smooth and efficient transaction for every purchase.

Recruiter Apprenticeship Standard

FUNDING AVAILABLE
COURSE DELIVERY - IN THE WORKPLACE
COURSE DURATION - 12-14 MONTHS

A Recruiter plays a crucial role in an organisation by identifying attracting, and short-listing candidates to fulfill hiring needs. They collaborate with hiring managers to understand job requirements and ensure that the right talent is selected. Throughout the hiring process, Recruiters provide valuable support and guidance, enhancing the candidate experience. Additionally, they may seek out new business opportunities, contributing to the organisation's growth and overall success.

Retail Service, Supply and Administration Foundation Apprenticeship Level 2

FUNDING AVAILABLE
COURSE DELIVERY - IN THE WORKPLACE
COURSE DURATION - 8 MONTHS